Help & Support

Start Here videos Getting started with CueCam, on YouTube Installation & Set-Up Install CueCam and connect your devices Ask in the Discord Questions, bugs and ideas

Common questions

▶ I just want to draw on my video in Zoom or Teams. What do I need?

Video Pencil on your iPad and CueCam Presenter on your Mac. CueCam is free to use as a virtual camera that works with Video Pencil automatically. In Zoom or Teams, pick CueCam as your camera.

Watch the Beginners' guide to drawing on your webcam.

▶ How do I use CueCam in a call?

Choose CueCam as your camera in the call app. To show slides at a higher resolution than a camera feed allows, share CueCam's Program Window instead. Open it from the Window menu, or press ⌥⌘P. Some apps also let you share a camera source as a screen share, which works too.

▶ My shared screen looks blurry in the call.

CueCam sends a 1080p feed. Most call apps don't keep 1080p for camera feeds, and Zoom accounts are limited to 720p unless you ask Zoom to enable 1080p. To make text sharper, zoom in on the part of the screen you're talking about, or share a single window instead of the whole display.

▶ I see a black screen instead of my camera.
  • Is CueCam running? If you've picked CueCam as your camera in another app, CueCam needs to be open on your Mac.
  • Is your camera switched on in CueCam? Check the camera button in CueCam's main window.
  • Using the old Shoot USB camera? It no longer works on newer versions of macOS. Connect Shoot to CueCam instead, then pick CueCam as your camera.
▶ Where do my recordings go?

To your Movies folder, unless you choose another one. To change it, open CueCam → Settings (⌘,), and under Recordings, click Change…. This needs the latest version of CueCam.

▶ I already bought Video Pencil, Shoot or Beat Sheet. Is there a discount on CueCam?

Yes, what you paid is discounted from your first CueCam payment.

  • Video Pencil or Shoot: sign in to CueCam Presenter, then open Video Pencil or Shoot on your iPad or iPhone. Your purchases sync to your account and the discount appears when you go to buy.
  • Beat Sheet: the discount appears automatically when you buy, as long as you used the same email address for both.

See Access discounts for Shoot, Video Pencil and Beat Sheet users if your discount doesn't show up.

Join the newsletter for updates and live stream announcements New tutorials are added regularly. Sign up